Privacy Notice

Introduction

Rocketpot is committed to protecting your privacy. This Privacy Notice explains what personal data we collect, how we use it, with whom we share it, and your rights when you interact with Rocketpot through our website, applications, and services.

Information We Collect

  • Personal Data You Provide: when you register or update your account, we collect identifiers and contact details such as name, date of birth, address, email, phone, and age verification data, as well as login credentials and authentication data.
  • Financial Data and Transactions: information necessary to process payments, including payment instrument details, transaction history, deposits, withdrawals, bets, winnings, and related financial records.
  • Technical and Usage Data: IP address, device identifiers, browser type, location information, activity logs, and information collected through cookies and similar technologies.
  • Communications and Support Data: records of correspondence with Rocketpot, including chat transcripts, emails, and other messages with customer support.
  • Identity Verification and Compliance Data: documents and information required for identity verification, age checks, anti-fraud measures, and regulatory reporting.
  • Aggregated and Anonymized Data: data derived from your activity that cannot reasonably be used to identify you.

How We Use Your Information

  • Service Delivery and Account Management: to establish, operate, and maintain your account and process payments and bets.
  • Compliance and Security: to comply with legal obligations (KYC, AML, responsible gambling requirements) and to protect the platform from fraud and other risks.
  • Communications and Notices: to provide account notices, updates, and information about changes to our services; to respond to requests and support inquiries.
  • Improvement and Personalization: to analyze usage and improve, tailor, and optimize our products and services, within the scope of your consents.
  • Marketing (with Consent): to offer promotions or personalized offers when you have consented to direct marketing or opted in to communications.

Legal Basis for Processing

  • Contractual Necessity: processing necessary to perform our contractual obligations or to take steps at your request prior to entering a contract.
  • Legitimate Interests: processing necessary to maintain and improve the platform, ensure security, and manage risk, as long as such interests do not override your rights and freedoms.
  • Legal Obligations: processing required to comply with applicable laws and regulatory requirements, including financial, gambling, and consumer protection laws.
  • Consent: processing based on your explicit consent, including direct marketing and personalized offers.
  • Vital Interests: processing necessary to protect your life or physical safety where applicable.

Sharing Your Information

  • Service Providers: with processors and partners (payment processors, identity verification, hosting, analytics) under data processing agreements to support our services.
  • Legal and Regulatory Requests: in response to lawful requests, court orders, or regulatory obligations, and to enforce our terms and policies.
  • Corporate Transactions: in connection with mergers, acquisitions, or restructurings, subject to confidentiality and appropriate safeguards.
  • With Your Consent: disclosures made at your direction or with your consent.

Cookies and Tracking Technologies

  • We use cookies and similar technologies to operate the Site, collect usage data, and support security measures. Some cookies are strictly necessary for site functionality; others may be used to tailor experiences or conduct analytics. You may manage cookie preferences in our cookie settings; certain cookies may be required for account-related features.

Data Retention

  • We retain personal data only for as long as necessary to fulfill the purposes described in this Notice and to comply with legal obligations. In general, personal data related to a customer relationship is retained for a minimum period of five years after termination of the relationship or as required by applicable law.

Data Security

  • Rocketpot applies technical and organizational measures to protect personal data, including encryption in transit using TLS, access controls, monitoring, and regular security assessments. No method of transmission or storage is completely secure; we implement reasonable and proportionate safeguards appropriate to the data processed.

Your Privacy Rights

  • Access, Rectification, and Erasure: you may request access to your data, request corrections, or deletion where permissible under law or contract.
  • Restriction and Objection: you may request restriction of processing or object to processing based on legitimate interests, where applicable.
  • Data Portability: you may request a copy of your data in a structured, commonly used, and machine-readable format where applicable.
  • Withdrawal of Consent: for processing based on consent, you may withdraw consent at any time.
  • European Economic Area Rights: if you are located in the EEA, you have additional rights under applicable data protection law, including rights to lodge complaints with a supervisory authority.

Marketing and Preferences

  • You may opt out of direct marketing and adjust marketing preferences at any time. Marketing communications may be based on consent or legitimate interests, as applicable, and you may request that Rocketpot stop personalized offers where allowed by law.

Children’s Privacy

  • The services are not directed to individuals under 18, and Rocketpot does not knowingly collect data from minors. If we become aware of data from a minor, we will delete it promptly and take steps to prevent further processing.

International Data Transfers

  • Personal data may be transferred to destinations outside your country. Where required, Rocketpot implements appropriate safeguards, such as contractual protections and other legally recognized transfer mechanisms to ensure an adequate level of protection.

Updates to This Policy

  • We may update this Privacy Notice from time to time to reflect changes in our practices or for legal or regulatory reasons. Material changes will be communicated through Rocketpot channels.

Contact Us

For questions about this Privacy Notice or to exercise your rights, contact Rocketpot through our customer support channels. We will respond in accordance with applicable laws and regulations.