Self-exclusion Policy

Scope and Purpose

Rocketpot provides tools for Time-Out and Self-Exclusion to help players manage gambling activity in compliance with applicable law and responsible gaming standards. This policy explains the options, how to activate them, the effects on accounts and funds, and the responsibilities of Rocketpot and the player.

Time-Out

Time-Out is a temporary pause from all Rocketpot products. You initiate a Time-Out by selecting a period in the Account Profile. During Time-Out you may not deposit funds, withdraw funds, or play any Rocketpot products, nor access the website or apps. The chosen Time-Out period is fixed for that duration and cannot be shortened during the period. Revocation of a Time-Out is only possible after a minimum of 24 hours from the initial request. Upon expiry, the account is automatically re-activated.

Self-Exclusion

Self-exclusion is the more extended restriction designed to support longer-term abstinence. To initiate, you must send a written request by email to Rocketpot Support at [email protected]. A 24-hour cooling-off period will apply starting from receipt of the email, during which time the account will be disabled and no gambling activity may occur. After the cooling-off period, Rocketpot will present the available self-exclusion periods for selection. If you do not specify a period, a default duration of six months will apply. You may not vary the pre-selected periods. To proceed, you must respond by email within 24 hours. If you fail to respond, the account will be reopened and confirmation will be sent by email. While self-excluded, deposits and withdrawals are disabled and access to all Rocketpot products is blocked. On expiry, the account is automatically re-activated.

Rocketpot also supports ongoing financial protection: you may set spending and activity limits through the My Account area. If you exceed a defined limit, further actions related to that limit will be restricted. Revocation of a limit or exclusion requires a written or electronic notice. Rocketpot will consider such requests but reserves absolute discretion to deny based on risk and regulatory obligations. Rocketpot will take reasonable steps to ensure that no promotional material is sent to customers who have self-excluded, and will support you in seeking appropriate professional help if gambling presents risk.

Financial Protection and Limits

Rocketpot provides tools to manage gambling risk, including daily, weekly, and monthly limit settings within the My Account area. If a user exceeds a defined limit, the system will restrict further deposits, bets, or other financial actions related to that limit. Any revocation of limits or exclusions must be submitted in writing or by electronic notice. Rocketpot will consider revocation requests but reserves the right to deny based on risk assessment, customer history, and regulatory obligations.

Identity Verification and Compliance

Rocketpot conducts identity verification (KYC) and anti-money-laundering controls in line with applicable law. Information collected for these purposes may be used to implement exclusion measures and to confirm compliance with self-exclusion requests. Records of exclusions are maintained in accordance with data protection laws and internal retention policies. By initiating exclusion, you consent to processing of your data for these purposes and to Rocketpot’s right to verify your identity prior to lifting restrictions.

Communications and Support

Requests to impose Time-Out or Self-Exclusion should be submitted by the methods described above. Time-Out is managed through the Account Profile; self-exclusion requests are submitted by email to the address stated. Allow a reasonable period for processing and confirmation by email. Revoke requests for Time-Out or Self-Exclusion may be made via written or electronic notice; Rocketpot will respond within a reasonable timeframe and provide the outcome by email.

Promotion, Circumvention, and Compliance

Rocketpot will take reasonable steps to ensure exclusion measures are observed and will not rely on customers to report evasive activity. The company does not accept responsibility for activity conducted by a customer using other accounts with altered registration data or for promotional material inadvertently sent to excluded customers. If exclusion fails in practice, contact Rocketpot compliance immediately to discuss alternatives. The company will advise on available professional support resources for problem gambling.

Assistance and Resources

For guidance on problem gambling, customers may contact independent help services in accordance with local regulation. Rocketpot provides information about available resources in a responsible manner and does not substitute medical or psychological treatment.

Enforcement and Data Handling

Rocketpot will implement exclusion measures promptly and maintain records in accordance with applicable data protection laws. This policy is subject to change in response to regulatory updates or internal risk assessments. Exclusion does not absolve the user of any existing financial obligations incurred prior to the start of exclusion. The governing law for this policy is the law applicable to Rocketpot’s operations in the relevant jurisdiction.